Delivery & Shipping
How and when we deliver your order.
Order Processing
Orders placed with Q&Q PPE are processed Monday to Friday, excluding public holidays. Orders received before [cut-off time, e.g. 2pm] are normally dispatched the same or the next working day. You will receive an email confirming your order, and a second email when it has been dispatched.
Personalised products such as embroidered or printed workwear take longer to produce. The estimated lead time is shown on the product page and confirmed in your order confirmation.
Delivery Options
- Standard Delivery: [x–x working days] – [price]
- Express Delivery: [next working day] – [price]
- Free Delivery*: on all orders over [minimum order value]
The delivery options available to you, and their cost, are shown at checkout before you pay.
Free Delivery Terms
*Free delivery applies to orders that reach the minimum order value after any discounts have been applied. It may not apply to bulk, oversized or made-to-order items, or to certain delivery areas. Any exclusions will be shown at checkout.
Delivery Areas
We currently deliver to [list your delivery regions]. Deliveries to [remote areas and international destinations] may take longer and may carry an additional charge, which is shown at checkout. If you need delivery to an address we do not list, please contact us and we will do our best to help.
Tracking Your Order
When your order is dispatched we will email you a tracking number and a link so you can follow your parcel. If you have an account, you can also view your order status under My Account.
Receiving Your Delivery
Please check your parcel when it arrives. If the packaging is damaged, note this with the courier at the time of delivery where possible. If any item is damaged, incorrect or missing, contact us within [48 hours] of delivery with your order number and, if possible, photos, and we will put it right.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery time, please check your tracking link first, then contact us with your order number. We will investigate with the courier and keep you updated until the matter is resolved.
Trade & Bulk Orders
Delivery terms for trade accounts, bulk orders and scheduled deliveries may differ from the standard options above. Please contact us to discuss your requirements or to apply for a trade account.
Need help with a delivery?
Email: [email address]
Phone: [phone number]
Opening hours: [days and hours]