Privacy Policy
Last updated: October 2026
Who We Are
This Privacy Policy explains how Q&Q PPE ([registered company name and number, registered address]) collects, uses and protects your personal information when you visit our website, create an account, place an order or contact us. Our website address is https://qnqppe.com. For the purposes of data protection law, we are the data controller of the information described here.
Information We Collect
- Account and order details: your name, delivery and billing addresses, email address, telephone number, company name and order history.
- Payment information: payments are handled by our payment providers. We do not store full card numbers on our servers.
- Communications: messages you send us by email, phone, forms or live chat.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
- Marketing preferences: whether you have agreed to receive newsletters or offers.
How We Use Your Information
- To process and deliver your orders, take payment and handle returns;
- To manage your account and trade account applications;
- To respond to your enquiries and provide customer support;
- To send order updates and, where you have agreed, marketing emails you can opt out of at any time;
- To keep our website secure, prevent fraud and improve our products and services;
- To meet our legal and accounting obligations.
Our Legal Basis for Using Your Data
Where data protection law requires a legal basis, we rely on: performance of a contract with you (for example, fulfilling your order); our legitimate interests (for example, running and improving our business and preventing fraud); compliance with legal obligations; and your consent (for example, for certain marketing and non-essential cookies), which you can withdraw at any time.
Who We Share Your Information With
We do not sell your personal information. We share it only with trusted third parties who help us run our business, such as couriers and delivery partners, payment providers, website hosting and IT providers, email and marketing services, analytics providers, and professional advisers. They may only use your information to provide services to us. We may also disclose information where required by law or to protect our rights.
Cookies
We use cookies and similar technologies to keep the website working, remember your basket, understand how the site is used and, where you agree, to support marketing. You can control cookies through the banner on our website and through your browser settings. Blocking some cookies may affect how the site works.
How Long We Keep Your Information
We keep personal information only for as long as needed for the purposes described above, including to meet legal, tax and accounting requirements. Order records are normally kept for [number] years. When information is no longer needed we delete or anonymise it.
International Transfers
Some of our service providers may be located outside your country. Where your information is transferred internationally, we take steps to make sure it is protected by appropriate safeguards as required by law.
Your Rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, ask us to delete it, restrict or object to its use, receive a copy in a portable format, and withdraw consent. To exercise these rights, contact us using the details below. You also have the right to complain to your local data protection authority.
Security
We use appropriate technical and organisational measures to protect your information from loss, misuse and unauthorised access. No online service can be completely secure, so please take care with your account password and let us know straight away if you suspect any misuse.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies.
Children
Our website is intended for business and adult customers and is not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
Contact us about your data
Email: [email address]
Phone: [phone number]
Address: [registered address]