Return Policy
Last updated: October 2026
Our Promise
We want you to be happy with your purchase from Q&Q PPE. If something is not right, this page explains how to return it and what you can expect from us. This policy does not affect your statutory rights.
Returning Unwanted Items
You may return most items within [number] days of receiving them for a refund or exchange, provided they are:
- unused, unworn and unwashed;
- in their original packaging with all labels and tags attached;
- accompanied by your order number or proof of purchase.
Items We Cannot Accept Back
For hygiene, safety and production reasons, we cannot accept returns of:
- personalised, embroidered or printed items made to your specification, unless faulty;
- made-to-order or special-order products;
- hygiene-sensitive PPE where the sealed packaging has been opened (for example respiratory protection and disposable items);
- items that have been worn, washed, altered or damaged after delivery.
How to Return an Item
- Contact us at [email address] with your order number, the items you wish to return and your reason.
- We will confirm whether the return is accepted and send you the return instructions and address.
- Pack the items securely in their original packaging and send them back within [number] days of our approval.
- Keep your proof of postage until your refund has been confirmed.
Please do not send goods back without contacting us first, as we may not be able to identify or process them.
Refunds
Once your return has arrived and been inspected, we will email you to confirm the outcome. Approved refunds are issued to the original payment method within [number] working days. Your bank or card provider may take additional time to show the credit. Original delivery charges are refunded only where the goods were faulty, damaged or incorrect.
Exchanges
If you need a different size or colour, contact us and we will arrange an exchange, subject to stock. If the item you want is unavailable, we will offer a refund instead.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or not as described, please contact us within [number] days of delivery with your order number and photos of the problem. We will arrange a replacement or a full refund, and we will cover the cost of returning the item.
Return Shipping Costs
Unless the item is faulty, damaged or incorrect, return postage is paid by the customer. We recommend using a tracked service, as we cannot be responsible for items lost on their way back to us.
Trade Orders
Trade and bulk orders may be subject to separate return terms agreed at the time of order. Please contact us before returning any trade goods.
Need to make a return?
Email: [email address]
Phone: [phone number]
Opening hours: [days and hours]